UplinkRobotics is located at 7,200 ft elevation, where the air pressure is lower. At lower elevations, higher air pressure compresses the tires and makes them look flat. Just loosen a few beadlock screws, pull the tire to let air in, and re-inflate before tightening the screws again.
If your camera is not rotating, it is likely you turned the crawler on before the controller. We always recommend turning on your controller and initializing it before turning on the crawler. This way you always have full control of the crawler.
This happens when the joysticks on the controller aren’t perfectly centered when turning on the controller. Ensure that before you turn on the crawler or controller, both joysticks are stationed in the very center.
No. Both Marten and MK2 have been retired from production and are now considered legacy products.
Yes. UplinkRobotics continues to provide service, replacement parts, and technical support for both crawlers while supplies last.
To request warranty service, contact UplinkRobotics support with your crawler’s serial number and a description of the issue. Customers cover shipping to UplinkRobotics; return shipping is provided by us.
Yes. Replacement batteries are available for both crawlers while supplies last.
Both Marten and MK2 use the standard UplinkRobotics charger provided at purchase. Contact support if you need a replacement charger.
Yes. Core functionality will remain supported, though no new feature updates are planned for legacy crawlers.
Yes. Trade-in options may be available depending on the condition of your crawler. Contact UplinkRobotics to learn more.
This usually happens when the Ethernet setting is disconnected. It can occur occasionally through no fault of the user. To fix this, go into the app settings, select Network and Internet, then select Ethernet and make sure it is turned on.
Your spare parts bag includes:
Important: Please contact our support team at support@uplinkrobotics.com before using any spare parts. Our experts will guide you through proper installation procedures to ensure optimal performance and prevent damage to your equipment.
No. Marten is not water-resistant or waterproof and must be used only in dry environments.
Yes. Marten captures video (up to 4K resolution) and 12MP still images, which are saved directly to the onboard SD card.
Check that all cables are securely connected. Make sure the video monitor is set to the correct channel, which is generally A-7. If needed, you can press the Search button on the monitor to automatically find the correct channel. If the problem continues, the camera may need service.
The Marten battery typically runs for 2–3 hours per charge, depending on usage.
If you download the RunCam app, there is an option in the settings to “Auto-Sync Time”. This will put the correct time stamps to your photo. However, the time resets upon turning off your crawler. This means you need to reconnect it to your phone and click on the “Auto-Sync Time” option.
The MK2 is splash-resistant and designed for damp environments, but it is not rated for full submersion in water.
Verify that the tether cable is securely connected and undamaged. If the issue persists, try a different tether cable before contacting support for service.
The MK2 battery typically runs for 3–4 hours per charge, depending on usage.
Contact our support team for questions, product issues, or other inquiries.
